01. Who we are
monettic is a digital agency based in Bedfordview, Johannesburg, South Africa. This policy covers personal information collected through our website and the enquiries you send to us. monettic is responsible for deciding how that enquiry information is used.
For privacy questions or requests, email eliseeweb@gmail.com.
02. Information we collect
When you send a project enquiry, we collect your name, email address and message. You may also provide your company, preferred package, selected services and budget. These additional details are optional. We also receive any information you choose to share in later correspondence.
You can browse without completing the form. Your name, email address and project message are needed to submit an enquiry so we can understand your request and reply. Please do not send passwords, payment card details or other sensitive information.
Our hosting provider may process technical information such as your IP address, browser details, requested pages and access times to deliver and protect the website. The enquiry endpoint also uses temporary IP-based request limits to reduce spam.
03. How we use it
We use enquiry information to respond to your questions, understand your requirements, prepare proposals and communicate about potential or agreed work. Technical information helps keep the website available and prevent abuse.
Depending on the circumstances, processing is necessary to take steps towards a contract at your request, perform an agreement, meet legal obligations or pursue legitimate interests such as responding to enquiries and protecting the website. Where consent is required, you may withdraw it.
Sending an enquiry does not automatically subscribe you to a mailing list. We do not sell information collected through this website or use the form to make automated decisions about you.
04. Who processes it
Your enquiry passes through our hosting provider, Vercel, and is delivered to our team’s Gmail inbox. Google processes and stores the message as part of our email correspondence. The website shows a success message after our email provider accepts the submission.
These providers may process information outside South Africa. Their privacy notices describe their processing locations and applicable protections: Vercel’s privacy notice and Google’s privacy policy.
We may also disclose relevant information where required by law or necessary to establish, exercise or defend legal rights.
06. Storage & security
Enquiries are kept in our email correspondence to handle your request and any resulting work. Retention depends on the purpose, our relationship with you and any legal, accounting or dispute-related requirements. You can ask us about the records we hold or request deletion.
The form uses HTTPS, and email delivery from our server uses an encrypted connection. The website does not maintain a separate enquiry database. Its request limits use temporary server memory. No internet transmission or storage system can be guaranteed completely secure.
07. Your choices & rights
Subject to South Africa’s Protection of Personal Information Act (POPIA), you may request access to your personal information, ask for correction or deletion, object to applicable processing, or withdraw consent where processing relies on it. Some records may need to be retained where the law allows or requires this.
Email our team using the privacy contact above and explain your request. We may need to confirm your identity before sharing or changing personal information. You can also raise a complaint with the Information Regulator of South Africa.
08. External websites
Our portfolio links to live client websites. Following one of these links takes you to a separate website with its own privacy practices. This policy covers the monettic website, not the websites linked from it.
09. Policy updates
We may update this policy when our website or information-handling practices change. The date at the top shows when it was last revised. The current policy will remain available from the website footer and project enquiry form.